Understanding how people truly feel about change is the key to reducing risk and driving adoption. This article explores how the Managed Change™ Methodology helps practitioners go beyond leadership assumptions to uncover authentic feedback through curiosity, respect, and continuous reflection. Featuring insights — and quotes — that remind us listening is both an art and a strategy.

Your sponsor and project team show up to meetings—but their minds don’t. They're multitasking, checking emails, or on Slack. When change conversations compete with distractions, you lose focus, momentum, and trust. This article outlines how to re-engage key players and reclaim the room.

When time is limited and the pressure to deliver is high, focusing on what matters most can make or break a change project. This article highlights the three essential steps from the Managed Change™ Methodology—Identify the Change, Analyze the Risk, and Mitigate the Risk—and shows how even a simple, “cocktail napkin” plan can reduce resistance, build alignment, and drive adoption.

When a portion of your workforce adopts the change while others lag, it's tempting to think it’s time to get tough. But using punitive measures to force change can backfire—damaging trust, increasing resistance, and harming long-term adoption. Here's why a more strategic approach pays off.